Shipping policy

Warehouse Hours:

Please note that our warehouse works Monday to Friday. We do not dispatch orders on weekends and Public Holidays. All orders placed on weekends and Public Holidays will be dispatched on the following business day. 

Christmas warehouse closure：25 Dec-26 Dec 2025

New Year warehouse closure：31 Dec 2025 - 2 Jan 2026

Warehouse Locations

We dispatch locally for orders from the USA, the UK and Canada. 

United States: Tukwila, WA

Canada: Newmarket, Ontario 

United Kingdom: Cambridge, England

United States
Free Tracked Shipping:  2-5 Business Days
Express Class Tracked Shipping:  3 Business Days

United Kingdom 
Free Tracked Shipping:  3 Business Days
Royal Mail 48 Hours Service:  48 Hours

Canada
Free Tracked Shipping: 2-5 Business Days 
Priority Tracked Shipping: 3 Business Days 

Rest of the World
Tracked Standard Shipping:  8-20 Business Days (depending on location)

*Shipping times are subject to stock availability and exclude clearance/customs delays*

Please direct any shipping-related inquiries to admin@fetalplus.om

Handling
All orders will be dispatched from our warehouse within 2 business days, during peak periods, this can increase to within 3 business days. FetalPlus is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability. 

FetalPlus does not take responsibility for any untracked parcels that go missing. We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. FetalPlus will help as much as possible to trace a missing parcel, however, if untracked shipping is selected, it is the customer’s responsibility to follow up with the carrier. FetalPlus is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Local Destination Tax & Duties
FetalPlus has no control over any customs or import duties that could be charged when the order reaches the destination country (Rest of the World Shipping). These charges can cause delays and the customer will be liable to pay for them. FetalPlus advises the customer to check with the local customs agency before placing the order.