FetalPlus At-home Fetal Doppler

Here are some of the most commonly asked questions about our fetal dopplers. Don't forget, you can always reach out to our friendly staff via the live chat window if you have any questions or concerns. 

How do fetal dopplers work?

At home fetal dopplers are actually quite easy to use and understand. A fetal doppler is used to listen to a baby’s heartbeat while it is still in the womb. By using ultrasound technology, a fetal doppler heartbeat monitor sends high frequency sound waves into your abdomen. When the sound waves encounter movement, such as your baby’s heartbeat, it sends a signal back to the device through the handheld probe. The signal is then translated into a sound which is then amplified so you can hear it.

Is the FetalPlus at-home fetal doppler safe to use?

The Fetalplus does not have any radiations. Nor does it generate any heat. It is 100% safe for both mums and babies. The FetalPlus At-home Fetal Doppler has obtained FDA clearance. 

Can I purchase with HSA / FSA cards?

Yes, you can! FetalPlus accepts HSA/FSA payments. Alternatively, pay with another card and submit your receipt to your plan administrator for reimbursement (at the discretion of your provider). If you need a PDF invoice, simply flick us an email and we'll help you with it.

Why choose the FetalPlus?

Fetalplus at-home fetal doppler is designed to track your baby’s heartbeat from the first trimester, as early as 9 weeks. 

When choosing a fetal doppler, it is important to choose a quality product with the highest standard of safety and accuracy. The FetalPlus At-home Fetal Doppler has obtained FDA clearance.  It also has the best accuracy among at home fetal dopplers( ± 2 BPM: Beat Per Minute).

How do you use the FetalPlus?

STEP 1

Place the 2 x AA Batteries inside FetalPlus at-home fetal doppler.

Connect the doppler probe wire to the main device.

Lie down comfortably with your back down on a flat surface.

Expose your abdomen like you would during a regular ultrasound.

Using the FetalPlus while you have a full bladder can make the heart-beat easier to hear.


STEP 2

Switch on the device from the power button 

Use the doppler probe to move around your lower belly until you find a strong sound of your babyʼs heartbeat.

Since the gel will reduce static, use a generous amount.


STEP 3

Starting from your pubic bone, gently glide the probe upwards towards your belly button. Slowly rock the probe, covering every part of your stomach so that you find the heartbeat.

If after a few minutes you cannot find your baby, shut the device off and try another time. You may need to wait for the baby to grow bigger or switch posi-tions.

You can read the heart rate at the display monitor with the heartbeat sound.

You can increase/ decrease the volume from the volume controller.

You can also switch between the BPM reading mode to the curve chart mode.


STEP 4

After you've finished, clean off the probe to avoid any build-up.

You may choose to wipe it with 70% ethanol and then let it air dry or simply wipe it with a clean, dry cloth.

Do not submerge the device in water (except waterproof models) or apply cleaning chemicals.

What should the fetal heart rate typically be?

A typical fetal heart rate is between 120 and 160 beats per minute (BPM). It does vary greatly based on a wide range of factors including movement, sleep cycles and other baby activity.

When can I start using the FetalPlus?

 Fetalplus at-home fetal doppler is designed to track your baby’s heartbeat from the first trimester, as early as 9 weeks.  You might not hear the heartbeat until the 12th-14th week however, this can be different from person to person.

Is the fetal doppler measurement reliable?

The FetalPlus at-home fetal doppler has the best accuracy among at-home fetal dopplers( ± 2 BPM: Beat Per Minute). However, there are some factors that could cause the measurement to read improperly that including but not limited to:
Smoking tobacco products.
Drinking a large amount of caffeine.
Sleep patterns.
Baby movements.
Surrounding noises.

Can a fetal doppler replace ultrasound appointments?

The Fetalplus fetal doppler monitors work similar to an ultrasound, but they shouldn’t be used as a replacement for regular ultrasound appointments and doctor visits.

Is the FetalPlus at-home fetal doppler safe to use as much as I want, like every day or multiple times a day?

The Fetalplus at-home fetal doppler is safe to use. It is a medical-grade, home-use device that has been tested and approved by various safety bodies such as the FDA. However, it is important to reiterate the importance of connecting with your baby in different ways as well. For example, feeling baby’s kicks and movements. 

How does the FetalPlus at-home fetal doppler compare with hospital monitoring?

The FetalPlus at-home fetal doppler provides professional accuracy from the convenience of your own home. It has been scientifically and clinically proven for home-use fetal heart rate monitoring. With this device, you’ll have results in minutes. No need to schedule, commute, or wait in line.

FetalPlus 3.0 Wearable Breast Pump

Here are some of the most commonly asked questions about our breast pumps. Don't forget, you can always reach out to our friendly staff via the live chat window if you have any questions or concerns. 

What sizes do you offer? How will I know if they'll fit?

Finding the right size is key to maximize comfort and output. We offer 24mm by default, which fits 95% of moms.  If you measure smaller than 24mm, we offer flange inserts in three sizes (17mm, 19mm, and 21mm) that snap into our 24mm flanges and containers.

Our Breast Shields are sized based on the width of the base of your nipple before a pumping session . You can measure the width of the base of your nipple with a ruler. The Breast Shield sizes are as follows:

Base of nipple width between approximately 18mm and 21mm = 24mm breast shield

Base of nipple width between approximately 16mm and 18mm = 21mm breast shield

Base of nipple width between approximately 14mm and 16mm = 19mm breast shield

Base of nipple width between approximately 12mm and 14mm = 17mm breast shield

How many ounces of milk does the collection cup hold?

Each cup holds 180ml / 6oz of milk. 

How many modes and intensity settings does the FetalPlus 3.0 offer?

The FetalPlus 3.0 wearable breastpump has a pumping mode, a massage mode and a mixed mode, as well as 9 intensity levels so you can find the level that is most comfortable and efficient for you.

Can I purchase with HSA / FSA cards?

Yes, you can! FetalPlus accepts HSA/FSA payments. Alternatively, pay with another card and submit your receipt to your plan administrator for reimbursement (at the discretion of your provider). If you need a PDF invoice, simply flick us an email and we'll help you with it.

Do I need a special bra to use FetalPlus 3.0 wearable breast pump?

FetalPlus 3.0 works best with a bra that provides a supportive, snug fit to hold it in place. It needs to be firmly pressed against your breast, there should be no gaps between the breast pump and your breast. We recommend wearing a full-coverage nursing bra that’s stretchy and has a flap. Avoid bras with underwire or padding.

How often do I need to replace the duckbill valve?
What materials are the parts made of?

The components are made of either food-grade PP material or food-grade silicone. Thus, they are lead-free, BPA/BPS free, PVC and phthalates free. The shields and flanges are made of soft food-grade silicone, which provides a soft touch on your skin. 

How to sterilize my pumps?

All parts, except the main pump unit, are washable. They are dishwasher-safe so you can simply clean them with your dishwasher. 


Clean washable components

1.Rinse and wash by hand, use a exclusive wash basin for your baby feeding items.

2.Rinse or wash these parts with cold and clear drinking-level water (approx.20°C/68°F), or with warm and soapy water (approx. 30°C/86°F).

3.Use the washing agent without artificial fragrances or coloring.

4.Check carefully to check whether there is any contamination. If it does, please repeat the clean process as above again until there is no contamination.

5.After wash or rinse, air dry these parts on a clean and unused towel, paper towel or cloth.


Sterilize washable components

1.Boil the parts in water for at least 5 minutes. Please don’t use tap water.

2.After disinfection, air dry these parts on a clean and unused towel, paper towel or cloth.

3.When the parts are dry, store them in a clean storage bag and in a clean environment.

4.Please don’t use a steamer or a microwave sterilizer to disinfect these parts, because the high temperature may cause deformation of them. All the ultraviolet products are not recommended to be used to sterile this product.


*Warning

1. please always disinfect in accordance with the instruction in this manual.

2.Before assembly, all the parts must be completely dry.

3.Do not store any part which is not dry in an airtight container.

What is the maximum suction level?

FetalPlus 3.0 provides a maximum suction level of 280 mmHg, a top-in-class suction level for a personal-grade pump that offers a gentle and steady suction and does not compress the breast tissue and hinder milk flow.


Leak?

First of all, check whether the sitting posture is correct. The correct sucking posture is to sit sucking, lean forward 45 degrees, and keep the container upright after sucking. In addition, parts are also recommended to be replaced within 3 to 6 months.


Here’s how to troubleshoot Fetalplus 3.0’s leak problems:

(1) Leaking from silicone:

If the leak is coming from the edge of the silicone, your silicone might not be snapped in all the way. It’s also possible that your silicone is faulty or warped. **PLEASE NOTE** heat sterilizing or placing FetalPlus 3.0’s washable parts in the microwave oven are not recommended.


(2) Leaking from motor or collection cup:

If the leak is coming from between the motor and collection cup, it’s possible that the collection cup and/or motor aren’t fully secured. Another possibility is that the collection cup is cracked and the pressure from the suction is overflowing through the crack.

The solution, keep the correct posture, and then stick it with tape


(3) Leaking from the milk pour hole:

If the leak is coming from the pour hole, make sure the silicone shield notch and the collection cup notch are aligned when snapping the pieces together. If the holes aren’t aligned, leaking is likely through the hole(s).


(4) Leaking from flange hole:

If the leak is coming from the flange hole, it could be caused by leaning back too far. It’s also possible that your duckbill needs to be replaced if the slit is opened and allowing milk to travel back up, and into the flange during strong movements.

Other tips

take out the pump: Tilt it forward 45 degrees and take it out. If it is a nursing bra, it is best to untie the detachable clip. When there is enough space to take it out, it will not touch the silicone flange.

pour milk: flange entrance upward


Is the FetalPlus 3.0 breast pump quiet when pumping?

The FetalPlus is relatively whisper-quiet during pumping and emits a faint sound under 45db. This means you can use the pump in the office or home without attracting any attention. 

Can I return my FetalPlus 3.0 if I change my mind?

The FetalPlus 3.0 wearable breast pump is a intimate product. For hygiene and safety reasons, it can only be used by one person.

This means that once the tamper seal is broken, you will not be able to return it to us or to a retailer unless it is faulty. Please refer to our Refund Policy for full details about your rights.

For your peace of mind, the FetalPlus 3.0 wearable breast pump comes with a 12 months warranty. 

We also have a Customer Care Team who are ready and waiting to help you through your pumping journey.  

I'm struggling with suction. Troubleshooting and best practices?

Firstly, please follow the attached self-check video and make sure all parts are put together correctly. As the pumps will not work if the parts are not in the place they are supposed to be. If all parts are correctly installed, then it comes down to the flange sizes.


The proper fit of the flange is crucial to ensuring comfort and optimal output while pumping. Our standard flange size is 24mm, which fits the majority of moms (95%). However, for those who measure smaller than 24mm, we offer flange inserts in three sizes (17mm, 19mm, and 21mm) that can be easily snapped into our 24mm flanges and containers. The correct flange size can be determined by measuring the width of the base of your nipple with a ruler prior to pumping. The breast shield sizes are as follows:

-Base of nipple width between approximately 18mm and 21mm = 24mm breast shield

-Base of nipple width between approximately 16mm and 18mm = 21mm breast shield

-Base of nipple width between approximately 14mm and 16mm = 19mm breast shield

-Base of nipple width between approximately 12mm and 14mm = 17mm breast shield


Testing the suction of your breast pump is a simple process that can be done using the following steps, along with the attached video example:

a. Turn on the pump and switch it to suction mode (indicated by a water drop icon on the control panel). Set the gear to the highest level (9 out of 9).

b. Place the pump head against your arm and test the suction.

c. If the pump is working properly, you should feel it and see light marks on your arm, as demonstrated in the attached video.


Suction Strength: The Fetalplus 3.0 features three modes – pumping, massage, and mix mode, with 9 suction levels to imitate a baby's natural suckling pattern. If the suction feels too strong, kindly reduce the gear. Most moms find gear 4 or 5 sufficient for their needs.

We hope this information helps and we encourage you to reach out to us if you have any further concerns or questions.


FetalPlus Baby Sleep Breathing Monitor

Here are some of the most commonly asked questions about the FetalPlus Baby Sleep Breathing Monitor. Don't forget, you can always reach out to our friendly staff via emails at admin@fetalplus.com if you have any questions or concerns. 

How do I download the FetalPlus Home app? 

The FetalPlus Home app is a mobile application designed to be used with the FetalPlus Baby Sleep Breathing Monitor. It provides readings of various indicators related to a child's sleeping quality, including body movement, sleeping position, ambient temperature around the belly area, and respiratory rates. The app also sends notifications to parents based on these indicators to support their child's restful sleep.
Please note that FetalPlus products, including the FetalPlus Home app, are not medical devices and are not intended for diagnosing, curing, mitigating, treating, or preventing any diseases or conditions.


- To get started, download the free FetalPlus Home app from the Apple App Store (FetalPlus Home) or Google Play Store (FetalPlus Home) for iOS and Android devices. Click here to scan the QR code for app download.

- Make sure to grant all requested permissions, such as location and Bluetooth, and disable battery optimization for optimal app performance. - Create a free FetalPlus Home account to fully enjoy the app's features.

Is the FetalPlus Baby Sleep Breathing Monitor safe to use?

The FetalPlus Baby Sleep Breathing Monitor utilizes Bluetooth Low Energy (BT4.0+) technology, which emits negligible level of radiation - almost zero. This ensures the safety of your baby while providing the next-level peace of mind.

Can I purchase with HSA / FSA cards?

Yes, you can! FetalPlus accepts HSA/FSA payments. Alternatively, pay with another card and submit your receipt to your plan administrator for reimbursement (at the discretion of your provider). If you need a PDF invoice, simply flick us an email and we'll help you with it.

What should I do if the Baby Sleep Breathing Monitor fails to pair with the Wireless Gateway?

Please follow the troubleshooting steps below:

- Make sure the Baby Sleep Breathing Monitor is NOT added to the device list on the App before the Wireless Gateway is added

- Make sure the blue indicator light on your Wireless Gateway is flashing

- Long press the power button of the baby breathing monitor until the green status light constantly flashes, which means the pairing state is turned on.


What if my home WiFi does not have a seperated 2.4GHz network?
The FetalPlus Baby Sleep Breathing Monitor and the Wireless Smart Gateway should all be operated under a 2.4GHz network. Please make sure your smartphone is connected to a 2.4GHz network instead of the 5GHz network.
Don't panic if your network does not split 2.4GHz and 5GHz. All modern wireless routers offer both frequencies, and your FetalPlus Baby Sleep Breathing Monitor and the Wireless Smart Gateway will automatically use the 2.4GHz network. 
Where should the FetalPlus Baby Sleep Breathing Monitor be worn?

Clip the FetalPlus Baby Sleep Breathing Monitor onto your baby's sleepwear (diaper / pants / etc.), right next to their belly button to accurately pick up abdominal movements. Snug fit sleepwear is essential for accurate monitoring.

How do I receive pushed notification and alerts on my phone?

- Make sure the 'alarm switch' is turned on under device settings on the FetalPlus Home app.

- You can customize what alarms you would like to turn on. 

- Make sure that you have notifications enabled on your phone's system level.

Getting incorrect movement and sleep position notifications

Orientation:  please make sure the logo side is facing towards the air.

Proper Placement: Align the logo on the device in the same direction as your child's body. Attach the FetalPlus Baby Sleep Breathing Monitor to your child's waist, right next to the belly button.

Sleep Position Notifications: If you are receiving notifications indicating that your baby is on their stomach when they are actually on their back, try reinstalling the sensor's battery. This will restart the device and may resolve the issue.

Slow Breathing Notifications: If you are receiving notifications for slow Breathing (less than 8 per minute) when your baby is fine, ensure that the FetalPlus Baby Sleep Breathing Monitor is clipped properly, right next to your baby's belly button. It is important to use snug-fitting clothes for accurate monitoring. Loose-fitting sleepwear may cause the monitor to lose contact with the baby and trigger false alarms.

If the sensor is securely clipped and you are still experiencing issues, you can try reinstalling the sensor's battery or turning off the Movement Notification button and turning it on again.

We hope these steps help improve the accuracy and performance of your FetalPlus device. If you have any further questions or concerns, please don't hesitate to reach out to us.

Can I use the FetalPlus Baby Sleep Breathing Monitor as a medical device?

The FetalPlus Baby Sleep Breathing Monitor is not a medical device. It is a consumer electronic device and it is not designed or intented to prevent or monitor any specific disease or condition, i.e. Obstructive Apnea. It should not be relied upon as a substitute for professional medical advice or diagnosis. It should not be used to make any medical decisions. Its purpose is to provide general information and promote awareness.