At FetalPlus Home, we understand the importance of privacy and are dedicated to providing you with tools to protect what matters most to you. We adhere to industry standards for data protection, which are designed to ensure that your personal information is kept private and under your control.
FetalPlus hardware products ("Products")
FetalPlus Home app ("Mobile Apps")
Additional information on our privacy practices may be provided in other documents such as offer descriptions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
Personal Information We May Collect and the Sources We May Collect it From
Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our services if that information is necessary to provide you with the service.
FetalPlus Home app may require access to your device's location data for specific functionality. The app utilizes location data to locate, pair, and activate the Bluetooth gateway device, as well as to read the Wi-Fi SSID of your mobile phone and search for nearby Bluetooth devices. This location permission is necessary for seamless connectivity and efficient monitoring when users are outside the Bluetooth range.
It is important to note that FetalPlus Home app does not collect or store your precise GPS coordinates or track your real-time location. The app solely relies on location data for device pairing and network connectivity purposes.
We understand the sensitivity of location data and prioritize the privacy and security of our users. Rest assured that we handle location data with utmost care and strictly adhere to applicable data protection laws and regulations. We do not share your location data with third parties unless explicitly authorized by you or required by law.
Handling of Location Data:
We take the privacy and security of your location data very seriously. We understand the sensitivity of this information and strive to handle it in the safest and most responsible manner possible. Here's how we ensure the security and confidentiality of your location data:
Limited Collection: We only collect location data when it is necessary for the functioning of the FetalPlus Home app, specifically for locating, pairing, and activating the Bluetooth gateway device, as well as reading the Wi-Fi SSID of your mobile phone and searching for nearby Bluetooth devices. We do not collect or store your precise GPS coordinates or track your real-time location.
Purpose Limitation: The sole purpose of collecting your location data is to facilitate seamless connectivity and efficient monitoring when you are outside the Bluetooth range. We do not use your location data for any other purposes unrelated to the functionality of the app.
Data Minimization: We minimize the amount of location data we collect and store. We only retain the necessary information required for device pairing and network connectivity. Any unnecessary location data is promptly discarded.
User Consent: We obtain your explicit consent before accessing and utilizing your location data. You have the choice to grant or revoke this permission at any time through the app's settings.
Data Retention: We retain your location data only for as long as it is necessary to fulfill the intended purpose or as required by applicable laws and regulations. Once the data is no longer needed, it is securely deleted from our systems.
Third-Party Sharing: We do not share your location data with third parties unless explicitly authorized by you or required by law. Your privacy and confidentiality are of utmost importance to us.
Personal Information We Collect Directly From You
Registration: In order to use the FetalPlus Home app, we may ask you to provide certain Personal Information when you create an account, register a product, complete a survey, or sign up for our mailing list. We may ask you to submit the following types of Personal Information: first and last name, country, email address, product serial number, date of purchase, telephone number, mailing address, and proof of purchase. We may also collect additional personal information such as your interests or hobbies, gender, or age.
Information you voluntarily share or post: We may collect Personal Information that you provide within the FetalPlus Home app, such as on message boards or our social media accounts or pages. For example, you can choose to share access to your FetalPlus Home baby monitor through an invitation link that you can send to friends.
Customer support: We may collect information through your communications with our customer care team or other communications that you may send us and their contents.
Third-party Personal Information: If you choose to provide us with a third party's Personal Information (such as name, email, and phone number), you must ensure that you have the third party's permission to do so. Examples include providing us with the names and images that you associate with account users, forwarding reference or marketing material to a friend, or sending job referrals.
How We Use Your Personal Information
We may use your Personal Information for the following purposes:
Providing the Service and communicating with you: We use your Personal Information to deliver the FetalPlus Home app service to you and to communicate with you regarding your use of the app. This includes sending you service-related notifications, updates, and information.
Personalization: We may use your Personal Information to personalize and enhance your experience with the FetalPlus Home app. This can include customizing content or features based on your preferences or interests.
Improving our services: We analyze Personal Information and usage patterns to understand how users interact with the FetalPlus Home app. This helps us improve our products, services, and overall user experience.
Troubleshooting and customer support: We may use your Personal Information to troubleshoot technical issues or provide customer support. This may involve analyzing logs or other data to identify and resolve problems.
Security and fraud prevention: We take the security of your Personal Information seriously and may use it to monitor, detect, and prevent security breaches or fraudulent activities.
Research and analytics: We may use aggregated or anonymized Personal Information for research and analytical purposes, including market research, trend analysis, and usage statistics.
Sharing Your Personal Information
We understand the importance of maintaining the privacy of your Personal Information and do not sell or rent your information to third parties. However, we may share your Personal Information in the following circumstances:
With your consent: We may share your Personal Information if you provide us with your consent to do so. For example, if you choose to share access to your FetalPlus Home baby monitor with another user, we will share the relevant information to enable this access.
With service providers: We may engage service providers to perform certain functions on our behalf. These providers may have access to your Personal Information but are only authorized to use it as necessary to provide services to us.
For legal reasons: We may share your Personal Information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests. We may also share your Personal Information to protect our rights, privacy, safety, or property, as well as that of our users or the public.
Security of Your Personal Information
We have implemented reasonable security measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
We advise you to use strong and unique passwords, regularly update your devices and software, and take precautions when using public networks or sharing personal information online.
Retention of Personal Information
Your Rights and Choices
You have certain rights regarding your Personal Information, including the right to access, correct, or delete the information we hold about you. You may also have the right to object to or restrict certain processing activities, as well as the right to data portability.
Right to Access, Correct, or Delete Your Personal Information:
If you wish to access, correct, or delete your personal information stored in the FetalPlus Home app account, you can perform such operations by accessing the "Me" section within the app. If you are unable to access your personal information through the "Me" section, discover any inaccuracies in your personal information, or believe that the collection or use of your personal information violates relevant laws, regulations, or this policy, you may contact us at the provided contact details in this policy to request access, correction, or deletion of your personal information.
After you delete your relevant information from the FetalPlus Home app, in accordance with the requirements of relevant laws and regulations, we may continue to store or retain your information for a reasonable period. Once the reasonable period has expired, we will promptly delete your relevant information.
Right to Deactivate Your Account:
If you need to deactivate your FetalPlus Home app account, you can apply for deactivation by following the steps provided in the "Me" section of the app. After your account deactivation is successful, FetalPlus Home will cease to provide services to you, delete or anonymize your personal information, unless otherwise required by applicable laws and regulations.
Right to Change the Scope of Your Consent:
You can change the scope of your consent or revoke your authorization by adjusting privacy settings in the FetalPlus Home app or changing device functions in your mobile terminal's operating system. After you make the aforementioned changes, we will collect, use, and/or disclose your personal information according to the revised scope of your consent, unless otherwise required by relevant laws and regulations.
You should be aware that after you revoke or change the scope of your consent, we may be unable to continue providing the functions and services corresponding to your revoked consent or authorization. The specific impact will depend on the circumstances but will not affect the processing of personal information based on your previous consent or authorization.
To ensure the security of your personal information, when you exercise the aforementioned rights, we may require you to submit a written request or provide other means of verifying your identity. Once your identity is verified, we will promptly process your request and provide a response within fifteen (15) days.
If you have any further questions or concerns about the handling of your personal information, please feel free to contact us using the provided contact information.
Our Products and Services are meant for adults. We do not knowingly allow children under 16 to set up FetalPlus Home accounts. If you believe that we may have collected Personal Information from someone under 16, please let us know using the methods described in the Contact Us section, and we will take appropriate measures to investigate and address the issue promptly.
FetalPlus Home Support